Your Satisfaction Guaranteed
At Optique, we uphold our dedication to your satisfaction. If, for any reason, you are not entirely content with our service, please do not hesitate to get in touch with us.
Our Contact Lens Guarantee:
At Optique, we proudly offer a generous exchange policy for disposable contact lenses, valid for up to four weeks from the date of purchase. Should your eye care practitioner recommend an alteration within this time frame, we will gladly exchange any unopened boxes for the new prescription, provided that they can be returned for credit.
Our guarantees extends beyond statutory warranties, reinforcing our commitment to your eye health and satisfaction.
24-Month Manufacturer's Warranty:
In addition to our contact lens guarantee, we also offer a comprehensive 24-month manufacturer's warranty. Should you receive a defective or torn lens upon opening due to manufacturing issues, Optique will replace it at no cost to you. This warranty covers a 24-month period from the date of your initial purchase.
To facilitate a replacement, please ensure the faulty lens is stored in solution, and do not dispose of it. You must return the faulty lens to Optique within 12 months from the date of purchase to receive a replacement. We kindly request that you contact us before initiating the return process to ensure a smooth experience.
At Optique, we prioritise your eye health and satisfaction above all else, and our guarantees reflect our unwavering commitment to your well-being.
